One Time Passwords - What are they and how do we use them?

Conner D

Last Update a year ago

Please note, for this section OTP = One Time Password.

A one-time password, also known as a one-time PIN, one-time authorization code or dynamic password, is a password that is valid for only one login session or transaction, on a computer system or other digital device

Opening an account

When you open an account with us, we require you to confirm the registered email and phone number on the account.

Verifying the account

If you have just changed details on your account and then completing actions on your account then we may request you to verify your phone number or email address.

Customer services

Customer services may request a OTP if they are re-issuing you with a code or you have asked them to complete work on the account. If the text says 'DO NOT SHARE THIS OTP WITH ANYONE', then you are not talking to our customer services and someone is trying to gain access to your account. If a OTP has come from our agent then it will say 'The agent you are currently connected to requested you to verify this means of contact. You can share this OTP.'

Unusual activity

Any activity which we deem as not normal will trigger a OTP. This could be to your email, phone or both. Never share this OTP with anyone.

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